Curbed quotes Craig

Real Estate Direct is happening in NYC and Lockhart Steel is on the scene with Craig. Some Craig comments:
“We’re strongly thinking about [charging for listings]. Brokers are asking us to do that to improve quality. The first step will be opening up a broad discussion of how to do it right. That’s going to be a fascinating discussion that will increase my customer service work a great deal?
Right now the newspapers are perturbed by the fact that we seem to be getting classifieds that they aren’t. I tell them that’s not their big problem. The big problem for them is loss of trust. People don’t trust mainstream media to ask difficult questions and be persistent.”