Quote of the Day

“…But I?ll say again that I didn?t organize that mob. The mob organized itself; I merely provided the convenient town square on which to light those torches. This is how the internet works: It brings us together and we learn from each other.

You see, in the old days, you could screw one customer with one bad product or you could insult one customer with bad service. But no more. Now, when you deal with one customer, you deal with all customers.”

–Jeff Jarvis, Buzzmachine, describing his heated discussions with Amanda Chapel, a blogger who thinks Jeff’s views on customer service and Dell Hell are unrealistic and inflated.

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  1. Amanda Chapel says:

    “a blogger who thinks Jeff’s views on customer service and Dell Hell are unrealistic and inflated.”
    That’s understatement. I think he’s a commie bastard and I think his motives are political.
    – Amanda Chapel
    You have the link. But here again:
    http://www.strumpette.com/archives/147-Exposing-The-Communist-Blogifesto.html

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