Quote of the Day

“I’ve noticed that a lot of us on the inside don’t spend enough time
looking to the outside. That’s why I’m creating a new Customer Advocacy
group. After getting a lot of angry calls at my office from frustrated
customers, I realized we could do a better job of listening to and
supporting you. Our Customer Care team does an incredible job with the
amazing number of people who come to them, but they need better
resources. So we’re investing in that.”

–Yahoo! CEO Carol Bartz, writing on the corporate blog

Susan sez: This is getting exciting, it would be a pleasure to watch Yahoo! right itself and transform (and bring the value back up).